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Store Policy

OUR STORE POLICY

DESIRABLE BOND STORE POLICY

Payment Policy:

At DESIRABLE BOND, all transactions are conducted in USD currency only. Prices seen on the page are converted from USD to your local currency for the customer's better understanding. Please be sure to enter your address correctly. We are NOT responsible for lost packages due to an incomplete or incorrect address. 

Shipping & Delivery Policy

We ship our product to most countries worldwide, for all domestic and international packages. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Once an order has been processed, a tracking number usually takes 3-7 business days to be generated. Please take note to allow 3-5 business days for your tracking information to be updated. If you have not received your tracking number within 7 business days and/or if the tracking status is "not available" within 3-5 business days from the time you have received your tracking number, kindly send us an email at support@desirablebond.com.

The processing time for orders is 3-5 business days. Once shipment is already loaded on the plane, estimated delivery is 14-20 business days for United States and 20-30 business days internationally. Please take note that there are some unforeseen circumstances like customs delays that we are unable to control on our end and also, some delays if there is an upcoming holiday season.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or backend charges incurred.

Please be aware: All FREE Gifts from our store will not fall under the standard shipping times and may take 30 days or longer to receive your gift.

 

IMPORTANT:

We are not responsible if a package is not deliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If shipping information is not entered in correctly before your item gets shipped out (within 24 hours), we are not responsible for the lost package. If you realize you have made an error in your shipping details, kindly e-mail us at support@desirablebond.com as soon as possible.

 

Returns
1.Our Return Policy is 14 days from the date of delivery.

2. If your return falls within the guidelines of our return policy, We will send you an RMA# which must accompany your return, or the return will not be valid.  

3.Due to the nature of Items such as, Dresses or clothing that don't fit properly but fits the specifications you ordered cannot be returned or exchanged.
Additional non-returnable items: Health and personal care items.        


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

RETURNS

Full store credits (minus shipping) will be granted for items in unopened, unused, condition in the original packaging.  

A 30% restocking fee will be assessed on used merchandise and will be deducted from your store credit.   If your product is damaged or defective, we will issue an exchange of the same item within 30 days. We require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement.  Buyer pays shipping.  We reserve the right to reject any return that does not fit this criteria.

 

SHIPPING

To return your product, please mail your product to: 

ATTN: RETURNS/QC 

3636 Wilmont Ave.

Unit #2

Roanoke Virginia US 24017.

                


Please include in the return box your order number and the reason for the return so that the store credit can be properly applied to your account.


Buyer is responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a store credit, the cost of shipping will be deducted from your credit.  We recommend using a trackable shipping service and purchase shipping insurance.  We can't guarantee that we will receive your returned item.

Depending on where you live, the time it will take for your replacement product to reach you may vary.


 

Cancellation & Modification Policy

Cancellation on Orders

In the event you wish to cancel your order, please contact us within 12 hour upon confirmation of order at support@desirablebond.com. Please be advised that any cancellations requested after 12 hours of purchase will will not be entertained.

 

Modifications on Orders

Buyers are allowed to make changes to orders placed within 12 hours of purchases and before orders are fulfilled. Changes requested after 12 hours of purchase will not be entertained.

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